Richmond SupportDesk

Richmond SupportDesk is a powerful IT HELPDESK software solution that is configurable for IT Service Management and Customer Service Management to raise customer support levels. Richmond SupportDesk support software provides web based helpdesk service support for computer support. The software covers the following ITIL Processes for Incident Management, Problem Management, Configuration Management, Change Management and Service Level Management. Richmond SupportDesk IT helpdesk can be rapidly deployed by integrating into your existing infrastructure using Microsoft active directory enabling links to your existing users and computers.Comprehensive Notifications and visible performance indicators ensure service desk staff are well equipped to meet service level expectations. Multiple configurable Service Level Agreements (SLAs) consisting of pre-defined target response and resolution times are provided for issue management and IT tracking of support requests. Richmond SupportDesk provides extensive reporting and metrics to analyse performance against service levels and report on activity status.In addition to providing help desk support solution Richmond Systems supply the Richmond PC Inventory System which allows the automatic scanning and collection of hardware and software information for PCs connected directly to your network.For further information on the service desk issue tracking software, customer support software and web based help desk functionality to provide the IT department with full visibility of the support environment while streamlining the operation, increasing Efficiency and raising customer service levels please visit www.richmondsupportdesk.com Note: You will be able to download the product immediately after registration!